Preparing for Natural Stone Delivery: Lamps, Panels and Furniture

Planning delivery is part of choosing a large natural stone piece. A lamp, wall panel, mirror or table may need a different transport and handling arrangement depending on its size, weight and destination. The important starting point is the service confirmed for your actual order.

Vilona pieces are made by Vilona family artisans. This guide helps you prepare questions and organize the arrival; the current shipping policy, return policy and written order remain the detailed references for your purchase.

Confirm what the delivery service includes

Parcel delivery, curbside freight, inside delivery and white-glove service are different arrangements. Do not assume that a freight appointment includes unpacking, carrying a piece upstairs, removing a crate or installing it. Ask which services are included and which need to be arranged separately.

If a product page mentions a delivery option, confirm that it applies to your address and order. Discuss the destination and site conditions before finalizing the plan, especially for a large or heavy piece.

Measure the route, not only the room

• Confirm the product dimensions, weight and any relevant packaged dimensions.
• Check exterior access, gates, driveway conditions and the receiving location.
• Measure door openings, hallways, corners and thresholds.
• Tell us about stairs, elevators and building delivery rules.
• Plan a clear, stable area for inspection and temporary placement.
• Confirm who is responsible for moving the piece to its final position.

A piece that fits through a doorway may still be difficult to turn in a narrow hall. Share photographs and measurements when access is unusual. Building management may have receiving hours or service-elevator requirements that need to be coordinated before the carrier arrives.

Have the right help ready

Heavy stone needs appropriate handling. Arrange qualified assistance and equipment for the actual piece rather than assuming a carrier will provide installation labor. Wall panels and mirrors also need suitable support and mounting, while hardwired fixtures need a qualified electrician.

Ask for piece-specific handling instructions. Do not lift by a thin rim, electrical fitting, cord or decorative projection. Avoid improvising a lifting method after the crate has already been opened. If the plan is uncertain, resolve it with our family and the installer before the delivery date.

Inspect and document the arrival

Follow the current shipping policy’s inspection procedure. Photograph the packaging and any visible damage, and document visible freight damage on the carrier’s delivery receipt. Keep the crate, packing materials and shipping records until condition has been confirmed.

If something appears damaged, contact Vilona Onyx promptly with the order details and photographs. Avoid installing, repairing or discarding the piece or packaging before receiving guidance. Clear records help the family understand what happened and coordinate the next step.

Separate delivery from installation

Receiving the piece is not the same as confirming that the wall, floor or ceiling is ready for it. Have the relevant professionals review support, mounting, power and access in advance. Keep the work area clear and confirm the complete assembly’s requirements from its instructions.

Before arrival, gather the order confirmation, receiving contact details and installer information in one place. If your address, access or schedule changes, tell us as early as possible. A clear plan protects both the piece and the time you have set aside to welcome it into the room.

Continue exploring

• Planning a floor lamp’s position
• Wall-panel installation planning
• Preparing for an illuminated mirror

Explore all Vilona stone and lighting guides · Ask our family about your project.